Telecaller

Job Title: Student Counselor – Telecaller

Company: ICA Edu Skills Pvt. Ltd.

Location: Salt Lake, Kolkata

Salary: ₹15,000 – ₹18,000 per month (based on experience and performance)

About ICA Edu Skills:

ICA Edu Skills is a leading vocational training institute in India, focused on empowering youth with job-ready skills in the fields of finance, accounts, and related sectors. We bridge the gap between education and employment through industry-aligned training programs and a strong placement network.

Job Role & Responsibilities:

As a Student Counselor – Telecaller, you will play a crucial role in engaging with prospective students and guiding them towards the right career path through ICA’s training programs. Your key responsibilities will include:

• Call newly assigned leads within 5 to 15 minutes of generation to ensure quick engagement.

• Understand the student's educational background, career goals, and interests.

• Provide accurate information about ICA courses, career outcomes, and training modules.

• Help students choose the most suitable course based on their profile and aspirations.

• Encourage and align walk-in appointments at the nearest ICA center.

• Maintain detailed call records, lead remarks, and follow-up schedules in the CRM.

• Submit daily reports and call recordings as per company policy.

• Coordinate with local ICA center teams to track and confirm walk-ins and conversions.

Key Requirements:

• Minimum Graduate preferred.

• Good communication skills in English, Hindi, and Bengali.

• Prior experience in telecalling, counseling, or customer service is a plus.

• Basic computer knowledge and familiarity with CRM systems.

• Strong interpersonal skills and the ability to build rapport quickly.

• Must be punctual, proactive, and target-driven.

Job Type:

Full-Time

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Ica Edu Skills Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 4 Telecaller at Ica Edu Skills Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.