Telesales Telecaller

Role Overview As a Legal Executive on our consultancy platform, you act as the critical first link between individuals in need and the legal expertise they require. This is not a typical telemarketing role; you will handle sensitive inquiries with high stakes, requiring a blend of emotional intelligence, rapid problem-solving, and professional discretion.

Primary Responsibilities

Your daily workflow focuses on triaging legal inquiries and ensuring a premium client experience:

● Intake & Triage: Conduct initial screenings of inbound calls and digital inquiries to identify the specific legal area (e.g., Employment, Family, or Intellectual Property).

● Expert Matching: Use our proprietary platform to match clients with the most suitable legal consultants based on jurisdiction and specialization.

● Consultation Management: Manage the end-to-end booking process, ensuring both the client and the consultant have the necessary documentation for a successful meeting.

● Platform Advocacy: Educate potential clients on our fee transparency, and the value of our consultancy model.

● Compliance: Maintain meticulous records of all interactions within our CRM, adhering strictly to attorney-client privilege protocols and data protection laws.

Candidate Profile

We are looking for a communicator who remains "calm in the storm." You should possess:

● Exceptional Communication: The ability to translate complex legal service structures into easy-to-understand terms for the layperson.

● High Empathy: A supportive approach to assisting clients who may be experiencing significant personal or professional stress.

● Technical Proficiency: Comfort navigating CRM tools, scheduling software, and multi-line VOIP systems simultaneously.

● Detail Orientation: Accuracy in data entry is non-negotiable, as legal outcomes often rely on the precision of initial intake notes.

Qualifications

● Experience: 1–3 years in a high-volume call center or legal administrative environment.

● Education: Bachelor’s degree or relevant experience is highly valued.

Availability: Ability to work flexible shifts to support our nationwide client base

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.