Telecaller

Key Responsibilities:

• Make outbound calls to prospective clients and respond to inbound inquiries regarding immigration services.

• Explain various visa programs, eligibility requirements, documentation, and processing timelines.

• Understand client needs and qualify leads before forwarding them to senior consultants.

• Maintain accurate records of calls, leads, and client interactions in the CRM system.

• Follow up with interested clients by phone, email, and messages to ensure engagement.

• Schedule appointments for counseling sessions and assist in the onboarding process.

• Achieve daily/weekly/monthly targets for calls, leads, and conversions.

• Stay updated with the latest immigration policies, country requirements, and service offerings.

• Provide excellent customer service, address concerns, and guide clients professionally.

• Work closely with the sales and documentation teams to ensure smooth processing.

Required Skills & Qualifications:

• Minimum 12th pass / Bachelor’s degree preferred.

• Prior experience in telecalling, customer support, or immigration sales is an advantage.

• Excellent verbal communication skills in English (and regional languages, if applicable).

• Strong persuasion, negotiation, and relationship-building skills.

• Basic computer knowledge and familiarity with CRM tools.

• Ability to handle high call volumes and work in a target-driven environment.

• Positive attitude, professionalism, and the ability to learn quickly.

Benefits:

• Competitive salary + performance-based incentives

• Training on immigration programs and sales techniques

• Growth opportunities within the organization

• Supportive and dynamic work environment

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.