Telecaller

Company: Phoenix Mobility Website: https://www.phoenixmobility.in/

Location: Sector 4, HSR Layout, Bengaluru

About Phoenix Mobility: Phoenix Mobility is a technology-driven transportation solutions provider committed to optimizing commutes and empowering drivers. Our core services include:

1. Tech-enabled Employee Transportation: Efficient and reliable shuttle and corporate car services for daily office commutes, ensuring a smooth experience for corporate clients and their employees.

2. Uber Fleet Management: A comprehensive, hassle-free vehicle leasing program for Uber drivers, covering vehicle management, maintenance, and support, allowing them to focus purely on earning. We are dedicated to leveraging technology to build a robust network of drivers and deliver exceptional service in the mobility sector.

Job Description: We are actively seeking a proactive and service-oriented Telecaller to join our team. In this hybrid role, you will be crucial in expanding our driver network for both our Uber Fleet Management and Employee Transportation services, as well as providing essential customer support. You will be responsible for making outbound calls to potential drivers from provided leads, guiding them through our offerings, and also handling inbound and outbound customer support for our existing driver-partners and corporate clients. If you have good communication skills, a problem-solving mindset, and a passion for supporting the driving community, we encourage you to apply!

Key Responsibilities:

1. Driver Outreach & Acquisition (Outbound Calls): Make outbound calls to potential Uber drivers from given leads, explaining the benefits of our Uber Fleet Management leasing program. Contact potential driver-partners for our Employee Transportation segment, outlining opportunities and requirements for joining our corporate fleet. Clearly articulate the value proposition of partnering with Phoenix Mobility, addressing potential drivers' queries and concerns. Qualify leads to ensure potential drivers meet the necessary criteria and guide them through the initial steps of the onboarding process. • Schedule meetings, follow-ups, or provide necessary information for driver sign-ups and vehicle handovers.

2. Customer Support & Relationship Management (Inbound/Outbound): Provide comprehensive customer support to existing driver-partners for both Uber Fleet Management and Employee Transportation services. Address queries related to vehicle leasing, maintenance, payment, operational issues, and service requests promptly and efficiently. Resolve issues and complaints with a focus on driver satisfaction and retention. Conduct follow-up calls to ensure customer satisfaction and gather feedback. • Maintain accurate and detailed records of all calls, interactions, and resolutions within our CRM system.

Requirements:

• Minimum 10th or 12th pass (or equivalent).

• Proven experience (0 - 1 years) in telecalling, customer support, or driver relationship management is highly preferred. Freshers with good communication skills and a strong aptitude for service will also be considered.

• Basic verbal communication skills in English are required.

• Proficiency in regional languages such as Kannada or Malayalam is a significant advantage.

• Basic Hindi communication is also required.

• Strong active listening skills and the ability to empathize with driver concerns.

• Clear and concise communication, with the ability to explain complex information simply.

• Problem-solving skills and a proactive approach to resolving issues.

• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.

• Basic computer proficiency (e.g., MS Office Suite, comfortable with CRM software and online communication tools).

• Goal-oriented, self-motivated, and capable of working independently and as part of a collaborative team.

What We Offer:

• Competitive monthly salary with attractive performance-based incentives/commissions.

• Opportunity to be a key player in a growing company within the dynamic transportation tech sector.

• Comprehensive training on our services, systems, and best practices for driver engagement.

• Supportive, collaborative, and results-oriented work environment.

Working : 6 Days Working

To Apply: Interested candidates are invited to send their resume to fleetphoenixmobility@gmail.com

with the subject line: "Application for Telecaller (Driver Outreach & Support) - [Your Name]".

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., GAPHOENIX MOBILITY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at GAPHOENIX MOBILITY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.