Role Summary:
We are looking for a clear, confident, and professional Telecaller with excellent spoken English skills to join our team. In this role, you will interact with potential and existing clients, handle inquiries, explain product/service offerings, and support sales or customer communication efforts.
Key Responsibilities:
Make outbound calls to potential clients and answer incoming inquiries efficiently.
Clearly communicate company services and offers.
Understand client needs and pitch relevant solutions or schedule appointments/follow-ups.
Maintain accurate records of calls, feedback, and customer details in the CRM or daily tracker.
Build strong customer relationships through polite, friendly, and persuasive communication.
Meet daily, weekly, and monthly call targets and follow-up goals.
Job Requirements & Qualifications:
Language Proficiency: Fluent and clear spoken English is strictly required (knowledge of Hindi or local languages is a plus).
Education: Minimum 10+2 / High School completion; Graduate in any field preferred.
Experience: Freshers or candidates with 0–2 years of experience in telecalling, customer support, or telesales.
Skills:
Strong active listening and persuasive communication skills.
Basic computer and MS Excel / CRM knowledge.
Polite demeanor with good conflict-resolution and objection-handling skills.
Work Setup: Open to working in designated shift timings and standard working days.