Telecaller

Finzen Fintech is a leading loan-aggregation / financial services platform that connects customers with suitable loan products from bank and NBFC partners. We help people access capital easily, transparent terms, fast processing, and excellent customer service.

Role Summary

The Telecaller will serve as one of the first points of contact between Finzen and prospective customers. This role involves making outbound calls (and possibly answering inbound calls), educating leads about different loan products, gathering their requirements, setting appointments or passing them to the sales/processing team, and achieving targets. Strong communication, persuasion, resilience, and customer‐centric approach are key.

Key Responsibilities

• Make outbound calls to potential customers or leads provided by the company, explaining Finzen’s loan offerings, features, eligibility criteria, and process.

• Answer inbound calls / queries regarding loan products, interest rates, documentation, repayment terms, etc.

• Qualify leads – assess eligibility, financial status, loan amount needed, etc.

• Maintain accurate records of calls, lead status, outcomes, feedback in CRM or lead‐tracking tool.

• Schedule follow-ups and ensure timely call-backs.

• Coordinate with sales / loan processing teams to hand over qualified leads.

• Meet or exceed individual targets (number of calls, conversions, appointments).

• Provide feedback on lead quality, objections, customer concerns to help refine scripts or processes.

• Keep updated about various bank / NBFC partner offerings, terms, interest rates, and Finzen’s product updates.

• Maintain professionalism, politeness, and high standard of customer service at all times.
  
  

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., FINZEN FINTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at FINZEN FINTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.