Telecaller

Inbound Call Handling

• Address Inquiries: Respond to customer queries, resolve issues, and provide accurate information.

• Customer Support: Offer first-line support, assisting consumers in troubleshooting issues or resolving complaints. RazorpayThe Talent 4 U

3. Customer Engagement & Relationship Building

• Build Rapport: Establish and maintain positive relationships with customers to foster trust and loyalty.

• Understand Customer Needs: Assess customer requirements and offer tailored solutions.

• Provide Feedback: Gather customer feedback to improve products or services. Razorpay

4. Data Management & Record Keeping

• Maintain Records: Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system.

• Update Databases: Keep customer information up-to-date for future interactions. CareerCloud+4Razorpay+4The Talent 4 U+4Qandle

5. Sales & Upselling

• Promote Products/Services: Explain product features, benefits, and pricing to generate interest.

• Upsell/Cross-sell: Encourage customers to purchase additional or upgraded products or services. Qandle+1CareerGuide+1CareerGuide+1Superworks+1

6. Compliance & Reporting

• Follow Scripts & Guidelines: Adhere to predefined communication scripts and guidelines set by the organization to ensure uniformity and compliance.

• Achieve KPIs: Meet specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods. Razorpay+3Superworks+3Internshala blog+3

✅ Essential Skills for Telecallers

• Communication Skills: Clear and concise communication is essential for effectively conveying information and building rapport.

• Active Listening: Paying attention to customer concerns and responding appropriately helps in creating trust.

• Sales Acumen: Ability to persuade customers and close sales effectively.

• Problem-Solving Abilities: Demonstrating patience, empathy, and problem-solving skills to resolve issues effectively.

• Adaptability: Adjusting communication style based on customer needs and preferences.

• CRM Proficiency: Familiarity with Customer Relationship Management tools for managing customer interactions. Site Title+2Razorpay+2Qandle+2Internshala blog+6Site Title+6GeeksforGeeks+6CareerGuide

💼 Typical Qualifications

• Educational Background: High school diploma or equivalent; a bachelor’s degree is a plus.

• Experience: Prior experience in telemarketing, sales, or customer service is preferred.

• Technical Skills: Familiarity with CRM tools and basic computer applications. Razorpay

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Fantafeat Enterprise Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 99 Telecaller at Fantafeat Enterprise Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.