Telecaller

Job Title: Tele caller – Rider Handling

Job Overview:
We are looking for a proactive and persuasive Tele caller to manage rider handling. The candidate will be responsible for contacting potential/existing riders, explaining company services, resolving queries, and ensuring smooth coordination for onboarding, attendance, and retention.

Key Responsibilities:

• Make outbound calls to prospective and existing riders for onboarding and daily coordination.

• Handle rider queries, complaints, and grievances effectively.

• Convince riders to join and retain with the company’s various models/plans.

• Maintain rider attendance, shift timings, and performance updates.

• Coordinate with the recruitment and operations team for smooth rider deployment.

• Build strong relationships with riders to ensure loyalty and reduced attrition.

• Maintain records of calls and rider information in the database (CRM/Excel).

• Follow up regularly with riders to ensure engagement and resolve issues.

Requirements:

• Minimum qualification: 12th pass / Graduate preferred.

• Proven experience as a Tele caller / Customer Support / Rider Handling role (preferred in logistics, EV, or delivery sector).

• Good communication skills in Hindi, Gujarati & basic English.

• Ability to convince, handle objections, and resolve issues politely.

• Basic computer knowledge (MS Office/Excel).

• Strong multitasking and time management skills.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹14000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Evify Logitech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 15 Telecaller at Evify Logitech Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.