Student Guidance & Support: Offer personalized advice, resolve queries (email, phone, in-person), guide students on policies, and provide pastoral care for wellbeing issues.
Academic Administration: Assist with document collection, university portal uploads, managing timetables, and coordinating resources.
Data Management: Maintain accurate student records in CRM systems, track progress, analyze data, and report on student outcomes.
Collaboration: Work with faculty, advisors, marketing, finance, and other departments to ensure seamless service delivery.
Engagement & Retention: Implement strategies to boost student engagement, facilitate workshops, and proactively support at-risk students.
Issue Resolution: Handle escalated concerns with empathy, manage case files, and refer complex issues to specialized services.