Telecaller

Job Title: Telecaller / Customer Support Executive (BPO)

Department: Customer Service / Sales

Location:

Experience: Fresher / Experienced

🧾 Job Overview

We are looking for enthusiastic and customer-oriented Telecallers to handle outbound/inbound calls. The candidate will be responsible for communicating with customers, addressing queries, generating leads, and providing excellent customer service.

🎯 Key Responsibilities

Make outbound calls to potential or existing customers

Handle inbound calls and resolve customer queries

Explain products/services clearly to customers

Generate leads and convert them into sales (if applicable)

Maintain accurate records of calls and customer information

Follow call scripts and company guidelines

Meet daily/weekly call and sales targets

Handle customer complaints politely and professionally

🧠 Required Skills

Good communication skills (Hindi/English/Regional language)

Basic computer knowledge (MS Excel, CRM tools)

Active listening and convincing ability

Problem-solving skills

Positive attitude and patience

Ability to work in a target-driven environment

🎓 Qualification

Minimum: 10+2 (Higher Secondary)

Graduate preferred (any stream)

💼 Experience

Freshers can apply

0–2 years of experience in BPO/Call Center preferred

⏰ Work Environment

Rotational shifts (Day/Night depending on process)

Work from Office / Work from Home (as per company policy)

💰 Salary

As per industry standards + incentives/bonus

🚀 Additional Benefits (Optional)

Incentives for performance

Training and career growth opportunities

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.