Telesales Telecaller

Company: Bharat Smart Services
Employment Type: Full-Time
Work Mode: On-site
Location: Madhapur, Hyderabad
Number of Positions: 2
Preferred Joining: Immediate

About the Company

Bharat Smart Services is a technology-driven organization focused on delivering intelligent, efficient, and reliable smart solutions for modern India. Our portfolio includes connected appliances, industrial IoT systems, and advanced smart technologies designed to improve operational efficiency and enable smarter decision making for businesses.

With evolving electricity regulations such as kVAh-based billing in Telangana, Bharat Smart Services is expanding its digital onboarding and customer growth initiatives to support businesses in optimizing electricity consumption and billing outcomes.

Position Summary

This role is responsible for leading and scaling the company’s inside sales and digital onboarding operations. This role involves managing tele-calling teams, driving high volume customer onboarding, improving conversion rates, and establishing structured processes to support sustainable growth.

The position requires strong leadership capabilities, data-driven execution, and experience in managing large-scale customer acquisition programs.

Key Responsibilities

• Lead, manage, and scale inside sales and tele-calling operations to meet onboarding and revenue targets.

• Supervise, mentor, and performance-manage a growing tele-calling team.

• Drive digital onboarding of business customers through structured sales and activation workflows.

• Own and improve onboarding funnel performance, including activation, conversion, and retention metrics.

• Develop standardized onboarding processes, scripts, and operational playbooks.

• Monitor daily, weekly, and monthly performance metrics and prepare management reports.

• Coordinate with internal teams such as product, operations, and leadership to align onboarding initiatives.

• Ensure compliance with company policies, quality standards, and customer experience guidelines.

• Support regional growth initiatives aligned with regulatory and market requirements in Telangana.
  

Required Qualifications & Experience

• Bachelor’s degree in business administration, Marketing, Management, or a related field.

• 2-4+ years of experience in inside sales, digital onboarding, customer acquisition, or SaaS growth roles.

• Demonstrated experience in managing and scaling tele-calling or inside sales teams.

• Proven ability to onboard large volumes of customers consistently.

• Strong analytical skills with experience managing performance metrics and dashboards.

• Excellent communication, leadership, and stakeholder management skills.

• Ability to work in a fast-paced, target-driven environment.

• Proficiency in Telugu is preferred due to regional operational focus.
  

Key Performance Indicators (KPIs)

• Number of new customer onboardings per month

• Conversion rate from onboarding to paid customers

• Team productivity and performance metrics

• Customer activation and retention rates

• Process efficiency and scalability of onboarding operations
  

Why Join Bharat Smart Services

• Opportunity to work in a high-impact, regulation-driven growth environment.

• Exposure to large-scale digital onboarding and growth initiatives.

• Direct collaboration with senior leadership and founders.

• Long-term career growth opportunities within the organization.

• Stable, full-time role with clearly defined responsibilities and performance metrics.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.