Telecaller

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote products or services.

• Answer incoming calls, resolve queries, and provide information about company offerings.

• Identify customer needs and generate sales opportunities through persuasive communication.

• Maintain detailed records of calls, leads, follow-ups, and customer interactions in CRM software.

• Meet daily, weekly, and monthly call and sales targets.

• Handle customer complaints professionally and escalate issues when necessary.

• Follow scripts and guidelines provided by the company while maintaining natural communication.

• Collect feedback from customers and share insights with the marketing and product teams.

• Stay updated about product details, pricing, and promotional offers.

• Support the sales team in lead conversion and appointment scheduling.

Skills and Qualifications:

• Excellent verbal communication and interpersonal skills.

• Fluency in local languages and English (as required by the company).

• Good listening skills and ability to handle customer objections effectively.

• Basic computer knowledge and experience with CRM or call management systems.

• Patience, confidence, and persuasive ability.

• Prior experience in telecalling, customer service, or sales (preferred but not mandatory).

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6+ years Experience.