Key Responsibilities:
Make outbound calls to potential and existing customers to promote products or services.
Answer incoming calls, resolve queries, and provide information about company offerings.
Identify customer needs and generate sales opportunities through persuasive communication.
Maintain detailed records of calls, leads, follow-ups, and customer interactions in CRM software.
Meet daily, weekly, and monthly call and sales targets.
Handle customer complaints professionally and escalate issues when necessary.
Follow scripts and guidelines provided by the company while maintaining natural communication.
Collect feedback from customers and share insights with the marketing and product teams.
Stay updated about product details, pricing, and promotional offers.
Support the sales team in lead conversion and appointment scheduling.
Skills and Qualifications:
Excellent verbal communication and interpersonal skills.
Fluency in local languages and English (as required by the company).
Good listening skills and ability to handle customer objections effectively.
Basic computer knowledge and experience with CRM or call management systems.
Patience, confidence, and persuasive ability.
Prior experience in telecalling, customer service, or sales (preferred but not mandatory).