Build and maintain positive relationships with existing and new insurance clients.
Handle customer inquiries related to insurance policies, renewals, and claims.
Assist customers in selecting suitable insurance plans based on their needs.
Coordinate with the underwriting and claims departments for policy issuance and claim settlement.
Follow up with clients for premium payments, renewals, and documentation.
Maintain accurate records of customer interactions and transactions.
Provide post-sale service and ensure customer satisfaction.
Identify opportunities for cross-selling or up-selling insurance products.
Handle customer complaints promptly and effectively.
Prepare and share periodic reports on customer feedback and service performance