Job Title: Telecaller
Company: SMN Law Firm
Experience Required: 1 – 3 Years
Job Description:
SMN law firm seeks a dynamic and professional Telecaller with 1–3 years of experience to join our team. The ideal candidate will have excellent communication skills and a passion for customer interaction, along with a basic understanding of legal services.
Key Responsibilities:
· Make outbound calls to potential clients to explain our legal services
· Handle inbound calls and provide accurate information
· Follow up on inquiries and maintain client database
· Schedule appointments for the legal team
· Maintain a professional tone and adhere to call quality standards
· Generate leads and help improve conversion rates
· Maintain daily call logs and reporting
Requirements:
· Female candidate with 1–3 years of telecalling/customer service experience
· Excellent communication skills in English, Telugu, and Hindi (preferred)
· Basic knowledge of legal services will be an added advantage
· Ability to handle client queries patiently and professionally
· Proficient in MS Office and CRM tools
· Strong interpersonal and convincing skills
Benefits:
· Professional growth in a reputed legal services firm
· Supportive and collaborative work environment
· Attractive salary and performance-based incentives