Telecaller Inbound

SUBJECT: KRA (KEY RESULT AREAS)

POSITION/DESIGNATION: SALES & MARKETING EXECUTIVE - telecaller

COMPANY: HAIRMATE CLINIC PVT. LTD.

Generate maximum inflow for HairMate. Individual Monthly Target should be achieved. For

this, you will have to do the following:

• Make the best use of every lead.

• Call maximum clients/patients on a daily basis.

• Use your knowledge, confidence & skills to convert potential clients/patients.

• Work on daily targets.

• Upgrade/upsell as per available options in the best interest of HairMate.

• Indulge in Cross selling.

• Follow good time management.

• Come up with solutions rather than brooding over problems.

• Be vigilant. Clients can call anytime.

• Monthly conversion should be minimum 40%.

• If you are physically absent for any reason, you must ensure that all tasks related to you should

run smoothly. And you can do this with proper planning, communication, coordination &

follow-ups.

JOB REQUIREMENTS:

1. Good knowledge on the subject; good verbal communication; patience; positivity; self-

discipline; integrity & the urge to excel.

2. You should have thorough knowledge about everything in HairMate.

3. You should be fluent in verbal communications. English & Hindi are a must. Fluency in

any regional language, especially Telugu & Bengali, will be an added advantage.

4. Communicate in a language which is most comfortable to the client/patient.

5. Patiently explain every aspect of the process which the client/patient wants to know.

Creating awareness of clients/patients & gaining their trust are key success factors.

6. Use of words should be in accordance with client’s needs. Nobody has patience for

long explanations. Thus, the choice of words should be proper & your communication

should be concise and precise.

7. Never use abusive language while talking to clients. Control your patience while

dealing with irate clients.

8. Always call back to check if the client/patient is ready to talk if the person could not

be contacted earlier. Don’t pester or disturb them but call them in such a manner so

as to make them curious about the process/treatment.

9. You will have to market HairMate’s name. Telephonic marketing is the best way to do

so. A client can gain 90% trust through good Tele-communication.

10. Focus on referrals.

11. It is okay to ask for help from superiors. They are always there to explain complicated

things to you and to the client.

12. Should be dedicated, spontaneous & self-driven.

13. Should execute responsibilities in an impeccable manner.

14. Should lead by example.

15. Should be good in team work.

16. Should never compromise on work standard.

17. Should have a strong sense of ownership & integrity.

NOTE:

1. As per our verbal discussion, based on the organization's requirements, you will be

engaged in field sales activities/ Marketing activities . Additionally, as and when

required, you may be assigned to manage front /reception desk.

2. The Management of HairMate reserves the right to amend the KRAs from time to

time in the best interest of business.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.