Telesales Tele Counsellor

GD Goenka Healthcare Academy is looking for a dynamic and result-oriented Tele Counsellor to guide prospective students regarding our healthcare and paramedical courses. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to convert inquiries into admissions through effective counselling and follow-ups.

Key Responsibilities

• Contact prospective students through inbound and outbound calls.

• Counsel students and parents about healthcare and paramedical courses, eligibility, fee structure, scholarships, and career opportunities.

• Follow up with inquiries received from various sources (website, social media, walk-ins, references, etc.).

• Convert leads into admissions by maintaining regular communication.

• Schedule campus visits and demo sessions for prospective students.

• Maintain accurate records of all calls, follow-ups, and admissions in the CRM/ERP.

• Handle WhatsApp, SMS, and email communication with students.

• Meet daily, weekly, and monthly calling and admission targets.

• Coordinate with the admissions team for documentation and enrollment.

• Resolve student queries professionally and provide excellent customer service.

• Prepare daily call reports and admission status updates.

Required Skills

• Excellent verbal communication skills in Hindi and English.

• Strong convincing and negotiation skills.

• Good interpersonal and relationship-building abilities.

• Basic knowledge of MS Office and CRM/ERP software.

• Ability to work under targets and deadlines.

• Positive attitude and strong follow-up skills.

Eligibility

• Graduate in any discipline (preferred).

• 1–3 years of experience in tele counselling, telesales, admissions counselling, or customer service.

• Experience in the education sector will be an added advantage.

• Freshers with excellent communication skills may also apply.

Preferred Qualities

• Self-motivated and target-driven.

• Professional and customer-focused approach.

• Ability to handle objections effectively.

• Team player with good organizational skills.

Key Performance Indicators (KPIs)

• Daily outbound calls and follow-ups completed.

• Lead-to-admission conversion ratio.

• Student counselling satisfaction.

• Timely CRM/ERP updates.

• Achievement of monthly admission targets.

Salary

• ₹18,000 – ₹25,000 per month (depending on experience)

• Attractive Incentives based on admission conversions.

Benefits

• Performance-based incentives.

• Career growth opportunities.

• Professional training and development.

• Friendly and supportive work environment.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6 years of experience.