Tele Counsellor

Job Title: Telecounsellor

Job Summary:
We are looking for a motivated and empathetic Telecounsellor to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective clients or students, addressing queries, and converting leads into successful enrollments or sales. Strong communication skills and a customer-focused approach are essential for this role.

Key Responsibilities:

• Make outbound calls to prospective clients/leads and follow up regularly

• Handle inbound inquiries and provide accurate information about services/products

• Understand customer needs and recommend suitable solutions

• Maintain a database of calls, interactions, and follow-ups

• Achieve daily/weekly/monthly targets for calls and conversions

• Build and maintain positive relationships with clients

• Resolve customer queries and concerns in a professional manner

• Coordinate with internal teams for smooth processing of applications or services

Required Skills & Qualifications:

• Excellent verbal communication and interpersonal skills

• Good listening and convincing abilities

• Basic computer knowledge (MS Office, CRM tools)

• Ability to work under pressure and meet targets

• Strong organizational and time-management skills

• Prior experience in telecalling, counselling, or sales is preferred

Education:

• Minimum: 12th Pass / Graduate in any field (preferred)

Experience:

• 0–3 years of experience in telecalling, customer service, or counselling

Working Conditions:

• Full-time / Part-time options available

• Work from office / remote (depending on company policy)

• Flexible shifts may be required

Key Attributes:

• Patient, empathetic, and persuasive

• Positive attitude and self-motivated

• Customer-centric mindset

Salary:

• As per industry standards + performance incentives

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.