A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Krazybee Services Private Limited
Hoodi, Bangalore
1 - 5 years Experience in Telesales / Telemarketing
Full Time
Job Overview
We are hiring enthusiastic and result-oriented Tele Collections Executives for Personal Loan and Business Loan collections. The ideal candidate should possess strong communication and negotiation skills to handle customer interactions professionally while ensuring timely collections and customer satisfaction.
Key Responsibilities
Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
Follow up with customers regarding pending EMI payments and ensure timely collections
Negotiate repayment plans and resolve payment-related concerns professionally
Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems
Coordinate with field collection teams and backend operations for effective account resolution
Ensure compliance with collection processes, company policies, and quality standards
Address customer queries, escalations, and disputes with empathy and professionalism
Achieve daily, weekly, and monthly collection targets
Eligibility Criteria
Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within the NBFC/BFSI industry
