Key Responsibilities:
Outbound Calls: Making calls to potential customers to promote products/services, explain features, and persuade them to make purchases.
Inbound Calls: Handling incoming calls from customers, addressing inquiries, concerns, and complaints.
Lead Generation: Identifying and generating leads for the sales team.
Sales: Persuading customers to make purchases and meeting sales targets.
Customer Service: Providing support, resolving issues, and ensuring customer satisfaction.
Record Keeping: Maintaining accurate records of interactions in CRM systems.
Following Up: Following up with leads and existing customers.
Skills Required:
Excellent Communication: Clear and persuasive communication skills are essential for engaging with customers.
Interpersonal Skills: Building rapport and understanding customer needs are crucial.
Active Listening: Paying attention to customer needs and concerns.
Persuasion: Effectively persuading customers to take desired action.
Problem Solving: Resolving customer issues and complaints.
Computer Skills: Familiarity with CRM systems and other computer applications.
Ability to Work Under Pressure: Telecallers often work in fast-paced environments.