Tele calling

Telecallers engage in phone conversations to represent companies, promoting products, services, or generating leads, typically handling both outbound calls to potential customers and inbound queries. Responsibilities include following scripts, addressing inquiries, updating records, and building customer relationships, often in sectors like BPO, real estate, or education.

Key Responsibilities and Tasks:

Outbound Calling: Proactively contacting prospects to introduce products or services.

Inbound Query Handling: Responding to customer inquiries and providing information.

Lead Generation & Sales: Converting prospects into potential sales leads or completing sales.

Follow-ups: Reaching out to interested individuals to nurture relationships.

Record Maintenance: Updating CRM systems or maintaining call logs (e.g., in Microsoft Excel).

Required Skills and Qualifications:

Communication: Excellent verbal communication and persuasion skills.

Education: Generally 12th pass or graduation.

Technical Skills: Basic knowledge of computers, MS Excel, or CRM software.

Language: Proficiency in local languages and sometimes basic English.

Work Environment and Structure:

Roles: Available as full-time, part-time, or work-from-home (WFH) positions.

Types: Often found in BPO, education, and sales sectors.

Targets: Often involves achieving daily or monthly calling targets.

Salary Structure (Example in Patna):

Salaries typically range from ₹8,000 to ₹30,000 per month depending on experience and company.

Commonly Used Tools:

CRM (Customer Relationship Management) software

Telephone/VOIP systems

Microsoft Excel

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Freshers/Experienced Telecallers/Cold Caller Job Description Template

This role involves making outbound calls to customers, presenting products and services, and answering queries. Telecallers need to possess excellent communicat...

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• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.