Tele calling

13,000 - 20,000 /month

Mass Financial Services

Goregaon (East), Mumbai

0 - 6 months Experience in Telesales / Telemarketing

20 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Sales Type: Banking

Languages: Hindi, Marathi

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Service Executive

Location: Mass Financial Services, 201/202, 2nd Floor, De Elmas Building, Sonawala Cross Rd No. 2, Goregaon East, Mumbai, Maharashtra 400063 (Near Ginger Hotel)

Job Type: Full-time

About the Company:

Mass Financial Services is a leading financial services company providing loan solutions to individuals and businesses.

Job Summary:

We are seeking a customer-focused and results-driven Customer Service Executive to join our team. The ideal candidate will provide exceptional customer service, resolve queries, and ensure customer satisfaction.

Key Responsibilities:

1. Handle customer inquiries via phone, email, and chat.

2. Resolve customer complaints and concerns in a timely and professional manner.

3. Provide information on loan products and services.

4. Process customer requests, applications, and documentation.

5. Maintain accurate records and update customer information.

6. Escalate complex issues to senior management.

7. Achieve customer satisfaction and retention targets.

8. Collaborate with internal teams to ensure seamless customer experience.

Requirements:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment.

3. Basic knowledge of loan products (training provided).

4. Familiarity with CRM software.

5. High school diploma or equivalent.

Desirable Skills:

1. Previous customer service experience.

2. Financial services industry knowledge.

3. Proficiency in MS Office.

What We Offer:

1. Competitive salary (INR 13,000 - 20,000 per month).

2. Comprehensive training and support.

3. Opportunity for career growth and advancement.

4. Attractive incentives and bonuses.

5. Health insurance and paid leave.

Work Schedule:

- 9:00 AM to 6:00 PM (6 days a week)

How to Apply:

If you're a customer-focused and results-driven individual, please submit your resume to:

Email: contactus@mass-financial.in

Phone: 8451897951

Contact Information:

Mass Financial Services

201, 2nd Floor, De Elmas Building

Sonawala Cross Rd No. 2, Goregaon East

Mumbai, Maharashtra 400063

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Tele calling job

Can freshers or experienced candidates apply for this Tele calling role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Tele calling role.
How much can you earn in this position?
Ans : You can earn between ₹13,000-₹20,000 per month in this Tele calling position.
What shift and timings does this job follow?
Ans : This Tele calling job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Goregaon (East), Mumbai.
How many vacancies are there for this Tele calling job?
Ans : There are 20 vacancies for this Tele calling role.
Is this job open for all genders?
Ans : Yes, this Tele calling job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Tele calling, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Tele calling position is Goregaon (East), Mumbai.
Who is the right fit for this Tele calling job?
Ans : A candidate having skills like Domestic Calling with 0-1 years of experience is the right fit for this Tele calling job.
What makes this Tele calling job a good opportunity?
Ans : This Tele calling job is a good opportunity as it offers a salary between ₹13,000-₹20,000 per month. This is a Full Time job and has 20 openings.