Tele calling

We are looking for a Service Tele-calling & Customer Relations Executive to join our team at Manzil Motors Pvt. Ltd. (Royal Enfield Dealership), Gurgaon. The role involves managing service appointment bookings, conducting post-service follow-ups, maintaining accurate customer records, and ensuring a smooth and satisfying customer experience.

Key Responsibilities:

• Ensure service bookings, follow-ups, and customer data remain accurate and contribute to smooth workshop operations.

• Conduct outbound calls for service reminders, AMC renewals, and inactive customer re-engagement.

• Perform post-service follow-up (PSF) calls within 24–48 hours to capture real-time customer feedback.

• Verify customer details, update CRM records, and identify irregularities or complaints in a timely manner.

• Organize and maintain digital booking logs, feedback records, and follow-up trackers.

• Support grievance handling by coordinating with the Service Manager and workshop team for quick resolution.

• Generate basic reports and summaries on bookings, satisfaction ratings, and recurring service concerns.

• Maintain strict confidentiality of customer information at all times.

Job Requirements:

The minimum qualification for this role is 12th Pass / Graduate with 1–3 years of experience in tele-calling, customer service, or service coordination.

The role requires excellent communication skills, attention to detail, strong organizational ability, and confidence in handling customers over the phone. A basic understanding or interest in motorcycles (preferably Royal Enfield) will be an advantage.

Candidates must be open to 6 Working Days during the Day Shift (9:30 AM – 6:30 PM) (one weekday will be given for week off).

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.