telesales job description (JD) involves using the phone to contact potential and existing customers, promoting products or services, understanding customer needs, closing sales, and maintaining customer records in a CRM system to meet sales targets and build customer relationships. Key responsibilities include outbound calls, handling inbound queries, providing product information, processing orders, and collaborating with sales teams to achieve goals.
Key Responsibilities
Outbound Sales Calls:
Initiate calls to potential and existing customers to inform them about products, services, and special offers.
Inbound Query Handling:
Address incoming customer inquiries, answer product-related questions, and provide detailed information.