Tele calling

Job description:

Job Summary:

We are looking for a motivated and customer-focused professional with 1–3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Handle inbound and/or outbound customer calls in a professional manner.

• Provide accurate information and resolve customer queries efficiently.

• Maintain detailed records of customer interactions in the CRM system.

• Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).

• Escalate unresolved issues to the appropriate departments.

• Adhere to company policies, call quality standards, and compliance guidelines.

• Collaborate with team members to improve customer service processes.

Required Skills & Qualifications:

• Education: Graduate in any discipline (preferred).

• Experience: 1–3 years in a voice process (inbound/outbound/customer service/sales/technical support).

• Excellent verbal communication skills in English (and other regional languages if required).

• Strong listening and problem-solving abilities.

• Good computer skills; familiarity with CRM tools is a plus.

• Willingness to work in rotational shifts (including night shifts if applicable).

• Positive attitude, team spirit, and strong customer focus.

Preferred Skills (Good to Have):

• Experience in international BPO or customer support.

• Knowledge of call center metrics and quality assurance processes.

• Multilingual proficiency.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.