Telesales Tele calling

We are looking for an enthusiastic and result-oriented Telemarketing Executive to generate leads, connect with prospective customers, explain our products/services, and convert enquiries into potential business opportunities. The candidate should possess excellent communication skills, a persuasive approach, and the ability to handle customer interactions professionally.

Key Responsibilities

1. Make outbound calls to prospective customers from the database and generate business leads.

2. Handle incoming enquiries and respond to customer queries.

3. Explain the company's products, services, courses, and offerings clearly.

4. Follow up with interested customers through calls, WhatsApp, and other communication channels.

5. Identify customer requirements and provide relevant information.

6. Schedule appointments, counselling sessions, or meetings for the sales team.

7. Maintain accurate records of calls, customer details, and follow-up status in CRM or Excel.

8. Achieve daily, weekly, and monthly calling and lead-conversion targets.

9. Maintain a professional and customer-friendly approach during all interactions.

10. Coordinate with the sales and operations teams to ensure smooth customer handling.

Required Skills & Competencies

• Excellent verbal communication skills.

• Fluency in English and Telugu/Hindi (additional languages are an advantage).

• Good convincing and negotiation skills.

• Ability to handle customer objections and queries.

• Basic knowledge of MS Excel, Google Sheets, and CRM tools.

• Strong follow-up and interpersonal skills.

• Target-oriented and self-motivated.

Qualification & Experience

• Minimum qualification: Intermediate / Any Graduate.

• Freshers can also apply.

• Prior experience in telecalling, telemarketing, customer service, or sales will be an added advantage.

Key Performance Indicators (KPIs)

• Number of calls made per day.

• Number of qualified leads generated.

• Follow-up completion rate.

• Appointment/enquiry conversion ratio.

• Customer engagement and satisfaction.

• Achievement of assigned monthly targets.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.