Key Responsibilities
Outbound Calls:
Contact potential and existing customers to promote products or services, explain features, generate interest, and schedule appointments or close sales.
Inbound Calls:
Handle customer inquiries, complaints, and provide support, ensuring a positive customer experience.
Information Gathering:
Collect customer information, understand customer needs and specifications, and gather feedback.
Record Keeping:
Maintain accurate records of customer interactions, update call logs, and document sales progress.
Sales & Follow-up:
Meet sales targets, convert leads into sales, and follow up with customers to ensure satisfaction.
Product Knowledge:
Develop a strong understanding of the company's products and services to effectively address customer questions.
Required Skills & Qualifications
Communication:
Excellent oral and written communication skills, with a persuasive and confident attitude.
Customer Service:
Patience, strong problem-solving skills, and the ability to handle customer issues and complaints professionally.
Technical Proficiency:
Ability to use databases for record-keeping and follow call scripts and guidelines.
Other Skills:
Strong organizational skills, attention to detail, good time management, and the ability to work under pressure.
Education:
A high school diploma or equivalent is typically required.