Tele calling

Job Title: Sales and Customer Service Representative

This is our Detailed Job Description, please go through it, and ask any question if you may have, if interested let us know, we will schedule Interview

Job Description:

We, Durable Fastener Private Limited, are seeking a dynamic and proactive female Sales and Customer Service Representative to join our team. As a pivotal member of our company, you will be responsible for handling leads received from Indiamart.com, India's leading B2B platform, as well as offline inquiries. Your primary focus will be to effectively convert leads into sales and ensure exceptional customer service throughout the process.

Our website: http://durablefastener.com/

https://www.durableenterprise.com/

Our headquarters and factory are located in Rajkot. We are currently hiring for our Surat branch office. Office timings are from 8:30 AM to 6:30 PM, Weekoff on Sunday.

This is On-site Full-time Job only, Work from home, Part Time not available.

Salary: ₹8,000 – ₹20,000 per month, based on qualifications, experience, interview performance, and the level of training or supervision required. (No upper limit for exceptionally qualified candidates.)

Surat Branch Address: G-43, Vikas Shopper, opp. Vraj Bhoomi Bus Parking, Sarthana Jakat Naka, Vraj Chok Road, Surat, Gujarat 395006

[Google Map Location Link](https://maps.google.com/maps?q=21.2262692%2C72.9028368&z=17&hl=en)

Key Responsibilities:

1. Lead Management:

* Monitor and respond to leads posted on Indiamart.com promptly and professionally.

* Handle inbound calls and inquiries from potential customers with enthusiasm and expertise.

* Effectively manage offline leads received through various channels, ensuring timely follow-up and conversion.

2. Sales Conversion:

* Understand customer requirements and recommend appropriate products or services to meet their needs.

* Prepare and send quotations to potential customers, ensuring accuracy and competitiveness.

* Proactively follow up with leads to maximize conversion rates and achieve sales targets.

3. Customer Service:

* Provide exceptional customer service throughout the sales process, addressing any inquiries or concerns promptly and courteously.

* Build and maintain strong relationships with customers to foster loyalty and repeat business.

4. General Office Duties:

* Assist with general office tasks as needed, including but not limited to filing, data entry, and administrative support.

Qualifications:

* Minimum education requirement: Graduate of any field preferred or Standard 12 passed (HSC).

* Proven experience in sales, customer service, or a related field is advantageous.

* Excellent communication skills, both verbal and written, with a professional demeanor.

* Strong negotiation and persuasion abilities, with a customer-focused approach.

* Ability to multitask and prioritize tasks effectively in a fast-paced environment.

* Proficiency in MS Office applications (Word, Excel, Outlook) and familiarity with CRM software is a plus.

* Female candidates are preferred for this role.

Commitment: - Candidate must commit to a minimum of 2 years with the company (agreement will be done).

Benefits:

* Competitive salary commensurate with experience.

* Opportunities for career growth and advancement within the company.

* Training and development programs to enhance skills and knowledge.

* Positive and inclusive work environment with a supportive team.

* The first increment will be given after the successful completion of the 3-month training period.

* 1 Hour Lunch Break

* Gratuity

* CL, Performance Linked Leave and Vacation Leave

If you are passionate about sales, customer service, and making a difference in a dynamic industry, we encourage you to apply for this exciting opportunity. Join us in driving success and delivering exceptional service to our valued customers.

Note: This job description is subject to change or modification based on the evolving needs of the company.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6+ years Experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Durable Fastener Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 6 Tele calling at Durable Fastener Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.