Tele calling

Position: Tele caller (B2C)

Department: Sales & Marketing (B2C)

Reporting To:  Sales & Marketing Manager (B2C)

Location:  Shop 4, Panchshil Plaza, Near Food Adda, Nunnagar Main Road, Amin Marg Circle, Kotecha Nagar, Rajkot, Gujarat – 360001

Working Hours: 9:00 AM to 8:00 PM

Salary Range: ₹14,000 – ₹17,000 per month

Job Description (JD)

Daily Tasks:

Call existing package customers for renewals and upselling.

Connect with new leads from digital campaigns, walk-ins, and referrals.

Explain DC Studio’s packages, offers, and benefits to customers.

Handle first-level customer queries and complaints, and escalate unresolved cases.

Update TeleCRM with accurate call notes, status, and next action.

Send WhatsApp/SMS/email reminders to customers for renewals and offers.

Weekly Tasks:

Follow up on all due package renewals to minimize customer churn.

Track conversion performance (calls → customers).

Share weekly sales call reports with the Sales & Marketing Manager.

Coordinate with the Digital Marketing Executive for lead quality feedback.

Support outlet teams by scheduling store visits or package demos for customers.

Monthly / Strategic Tasks:

Achieve monthly renewal and upselling targets.

Collect and share customer feedback with the Operations team for improvement.

Participate in sales and communication training sessions.

Help design and refine tele calling scripts with the Manager.

Maintain a database of high-value customers for loyalty or special offers.

Key Result Areas (KRA):

Customer package renewals.

Upselling of premium services/packages.

High-quality customer engagement and tele calling standards.

Accurate and timely CRM updates.

Key Performance Indicators (KPI):

Parameter

Target / Measure

Renewal Rate

≥ 70% of due customers renewed

Upsell Conversions

Premium services/packages sold per month

Call Productivity

60–80 connected calls/day

Conversion Rate

15–20% (Calls → Renewals/Upsells)

CRM Accuracy

100% calls updated correctly

Customer Feedback

Positive call interaction rating

Process Notes (Workflow):

Lead & Renewal Flow:

Daily lead list auto-generated in TeleCRM (new leads + renewals due).

Telecaller calls within 24 hours and updates CRM notes.

If converted → Mark as “Closed/Converted.”

If pending → Add next follow-up date.

Upselling Flow:

Promote premium services (sofa cleaning, dry cleaning, accessories).

Record interest in CRM and follow up until closed.

Complaint Handling Flow:

If a customer complaint arises → Log in CRM.

Attempt first-level resolution.

If unresolved → escalate to Operations Manager.

Reporting Flow:

Daily: Log all calls (connected, not connected, and follow-up) in TeleCRM.

Weekly: Submit call, renewal, and upsell reports to Sales & Marketing Manager.

Monthly: Review renewal %, upsell %, and feedback trends.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹17000 per month that depends on your interview. It's a Full Time job in Rajkot.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Dc Studio Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 1 Tele calling at Dc Studio Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.