Make outbound calls to potential customers to promote and explain various loan products (e.g., personal, home, or business loans).
Respond to customer inquiries regarding loan eligibility, application process, interest rates, and documentation.
Maintain and update customer database with accurate and timely information.
Follow up with leads and prospects to ensure timely loan application submissions.
Achieve daily, weekly, and monthly targets for lead generation and conversions.
Coordinate with internal departments (sales, credit, and operations) to ensure smooth processing of loan applications.
Handle customer objections and provide effective solutions to increase customer satisfaction.
Ensure compliance with all regulatory and organizational guidelines while interacting with customers.