Tele Caller Executive

Position: Telecaller
Location: sector 4 Noida ( nearest Metro station 16 )
Employment Type: Full-time

Job Summary

We are looking for a motivated and empathetic Telecaller to support our NGO's outreach and fundraising efforts. The role involves communicating with donors, supporters, and beneficiaries over the phone, sharing information about our initiatives, and building lasting relationships.

Key Responsibilities

• Make outbound calls to existing and potential donors/supporters.

• Explain the NGO's mission, programs, and ongoing campaigns.

• Encourage donations, volunteer participation, and event registrations.

• Follow up with donors and maintain regular communication.

• Maintain accurate records of calls and update the CRM/database.

• Handle inquiries professionally and resolve basic concerns.

• Achieve daily and monthly calling and engagement targets.

• Coordinate with the fundraising and program teams as required.

Requirements

• Minimum qualification: 12th Pass/Graduate

• Good communication skills in Hindi and/or English

• Basic computer knowledge and familiarity with MS Office or CRM tools.

• Strong interpersonal skills with a polite and persuasive approach.

• Prior experience in telecalling, customer service, or fundraising is preferred but not mandatory.

Desired Skills

• Excellent communication and listening skills.

• Positive attitude and empathy.

• Ability to build rapport over phone calls.

• Target-oriented with good organizational skills.

Salary & Benefits

• Competitive salary based on experience.

• Performance-based incentives.

• Training and career growth opportunities.

• Opportunity to contribute to meaningful social impact.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.