Key Responsibilities:
• Conduct induction and regular training programs for employees.
• Train Sales & Advisory teams on Mutual Funds, Stock Market & investment products.
• Conduct sales, product, process, communication & behavioural training.
• Conduct mock calls, role plays and practical sales scenarios.
• Train employees on client handling, need identification, objection handling & conversion techniques.
• Identify training needs and employee skill gaps.
• Prepare training presentations, assessments and learning materials.
• Provide coaching, feedback and refresher training based on performance.
• Track training attendance, assessments, feedback and effectiveness.
• Coordinate with HR and Department Heads to execute the training calendar.