Senior Telesales Executive

• Sales & Lead Generation:

  • Contact potential clients via phone, email, or other communication channels to introduce products/services.

  • Qualify leads and convert them into customers by identifying their needs and presenting appropriate solutions.

  • Achieve monthly and quarterly sales targets by closing deals with new and existing customers.

• Customer Relationship Management:

  • Build and maintain long-term relationships with clients to ensure repeat business and referrals.

  • Provide excellent customer service, handling objections and resolving any issues that may arise during the sales process.

  • Update customer information and sales activities in CRM systems.

• Team Leadership & Mentoring:

  • Mentor and guide junior telesales staff, offering training, advice, and feedback to improve performance.

  • Lead by example in meeting or exceeding sales quotas and maintaining high call volumes.

  • Provide support for escalated customer concerns and complex sales opportunities.

• Product Knowledge & Market Research:

  • Stay up-to-date with product features, industry trends, and competitors’ offerings.

  • Tailor sales pitches based on the understanding of client needs and the competitive landscape.

• Reporting & Analytics:

  • Track and report daily, weekly, and monthly sales performance to the Sales Manager or Supervisor.

  • Analyze customer data to identify potential opportunities for upselling or cross-selling.

• Collaboration with Other Teams:

  • Work closely with marketing, customer support, and other sales teams to align on campaigns, promotions, and strategies.

  • Provide feedback to product development or marketing teams based on customer insights.

Required Skills & Qualifications:

• Experience: Minimum of 3-5 years in telesales or inside sales, with at least 1-2 years in a senior or leadership role.

• Sales Skills: Strong ability to close sales, negotiate, and meet targets.

• Communication: Excellent verbal and written communication skills, with the ability to build rapport over the phone.

• CRM Proficiency: Experience using CRM software like Salesforce, HubSpot, or similar tools.

• Problem-Solving: Ability to handle objections, resolve issues, and offer solutions in real-time.

• Leadership: Experience leading or mentoring a team, with a focus on improving performance.

• Customer-Centric: Passionate about customer service and relationship building.

• Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle a high call volume.

Preferred Qualifications:

• Industry-Specific Knowledge: Experience in the specific industry related to the company’s products or services (e.g., tech, healthcare, financial services).

• Additional Language Skills: Proficiency in multiple languages is a plus, depending on the market.

Working Conditions:

• Full-time position, typically 40 hours per week.

• Ability to work remotely or from an office, depending on company policy.

• Occasional travel for client meetings or company events may be required.

Compensation & Benefits:

• Competitive base salary with performance-based incentives or commission.

• Health insurance, paid time off, and other benefits.

• Career development opportunities and training.

This is a fairly generic job description, so the specifics can vary depending on the industry, company size, and geographic location. Would you like to customize this further for a particular role or industry?

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.