Key Responsibilities:
Making outbound calls:
Initiating contact with potential or existing customers to discuss products or services.
Persuasive Communication:
Engaging customers, explaining product features, addressing questions, and negotiating prices.
Sales and Upselling:
Generating sales, upselling existing products, and cross-selling new offerings.
Customer Relationship Management:
Maintaining a strong relationship with customers, following up on inquiries, and addressing complaints.
Lead Generation:
Identifying and qualifying potential customers through cold calling and other techniques.
Database Management:
Updating and maintaining customer information in the company database.
Meeting Sales Targets:
Working towards individual and team sales targets and quotas.
Following Scripts:
Utilizing pre-written scripts to guide conversations and ensure consistent messaging.
Providing Customer Service:
Offering excellent customer service, handling complaints, and resolving issues.
Market Research:
Gathering information about customer needs and preferences to inform sales efforts.