A telesales representative, or telemarketer, calls potential or existing customers to sell products or services over the phone, following a script to persuade them to purchase, upsell, or cross-sell. Key duties include calling leads, answering customer questions, building customer relationships, generating leads for sales teams, updating customer records, processing sales, and achieving sales targets. Essential skills for a telesales role are strong communication, persuasion, negotiation, and customer service, along with the ability to manage stress and meet deadlines
Roles and Responsibility:
Prospecting and Lead Generation:
Contacting potential customers to inform them about products and services, and generating new leads for the sales team.
Sales and Closing:
Presenting products or services, explaining features, persuading customers to buy, and closing sales deals.
Customer Relationship Management:
Building relationships with existing customers to foster loyalty and encourage repeat business.
Data Management:
Accurately recording customer information, purchase details, and interactions with products in the company's database.
Target Achievement:
Consistently meeting or exceeding daily, monthly, and yearly sales targets and quotas.
Information Dissemination:
Answering customer questions, keeping them informed about new products, and processing their purchases.