Senior Telecaller

Job Description

We are looking for a Telecaller Executive (Male&Female) with 1+ years of experience in the hospital or healthcare industry. The candidate will be responsible for handling patient calls, appointment scheduling, follow-ups, and hospital service inquiries, ensuring excellent patient communication and lead conversion.

Key Responsibilities:

• Make outbound and attend inbound hospital telecalling calls

• Handle patient appointment bookings and confirmations

• Follow up with patients for consultations, diagnostics, and procedures

• Explain hospital services, doctors’ availability, and treatment packages

• Maintain and update patient call records in CRM/HMS

• Coordinate with front office, billing, and medical departments

• Handle patient queries, feedback, and basic grievance resolution

• Achieve daily call targets and conversion goals.

Required Skills

• Minimum 1+ year experience as Telecaller in hospital / clinic

• Graduate / Intermediate (any discipline)

• Strong communication skills in Telugu, Hindi & English

• Knowledge of hospital appointment systems and CRM tools

• Basic computer skills – MS Office, call logging, data entry

• Patient-friendly, persuasive, and professional attitude

Preferred Candidate Profile:

• Experience in multi-specialty hospital or diagnostic center

• Ability to work under targets and pressure

• Willingness to work in shifts

• Immediate joiners preferred.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.