Senior Telecaller

Job Description – IT Coordinator (Freelancer & Vendor Management, Pan-India)

Position: IT Coordinator

Department: Service Delivery / Operations / IT Infrastructure

Reports To: Service Delivery Manager / Team Lead

Location: Dhiantra Technology Solutions Private Limited

Coverage: Pan-India (remote & onsite coordination)

Role Summary

The IT Coordinator will be responsible for engaging, coordinating, and managing freelancers and vendors across India for IT infrastructure and service delivery projects. The role requires strong vendor management, commercial negotiation, and coordination skills to ensure smooth project execution, cost efficiency, and compliance with company standards.

Key Responsibilities

1. Freelancer & Vendor Identification

• Identify, onboard, and empanel freelance engineers and vendors across India.

• Verify technical capabilities, certifications, and service history.

• Maintain a nationwide database of freelancers/vendors by skill, location, and rates.

2. Commercial Negotiation & Contracting

• Negotiate rates, SLAs, and payment terms with freelancers and vendors.

• Ensure cost-effective contracts while maintaining service quality.

• Draft, review, and manage contracts, NDAs, and service agreements.

• Work with Finance team to validate invoices and ensure timely payments.

3. Project Coordination & Execution

• Assign freelancers/vendors to projects based on expertise and geography.

• Ensure timely deployment for IT infra, AMC, installation, and support tasks.

• Track task completion, monitor performance, and handle escalations.

• Provide clients and management with regular project status updates.

4. Nationwide Operations Management

• Act as the central point of contact for all India-level deployments.

• Coordinate multi-location service delivery with minimal delays.

• Manage logistics, scheduling, and availability of resources across regions.

5. Compliance & Documentation

• Ensure freelancers/vendors adhere to company policies and compliance norms.

• Maintain accurate records of contracts, performance, and payment history.

• Implement risk management practices to reduce disputes and compliance issues.

6. Relationship & Stakeholder Management

• Build long-term, reliable relationships with freelancers, vendors, and partners.

• Liaise with clients, internal teams, and third-party stakeholders for smooth execution.

• Resolve conflicts and escalations professionally.

7. Process Improvement

• Develop systems and trackers for vendor and freelancer engagement.

• Suggest cost optimization and efficiency improvement strategies.

• Standardize negotiation and engagement processes across India.

Key Skills & Competencies

• Strong vendor & freelancer management experience.

• Excellent commercial negotiation and contract management skills.

• Knowledge of IT infrastructure, AMC, networking, and field services.

• Strong communication, coordination, and problem-solving ability.

• Proficiency in MS Office, Excel, and project tracking tools.

• Ability to manage multi-location operations under tight timelines.

Qualifications & Experience

• Education: Graduate in IT/Engineering/Management (BBA/DBA preferred).

• Experience: 4–8 years in IT coordination, vendor management, or service delivery.

• Prior experience in freelancer engagement and Pan-India vendor coordination is highly desirable.

Performance Metrics (KPIs)

• Timeliness of freelancer/vendor deployment across regions.

• Cost savings achieved through commercial negotiations.

• Compliance with SLAs and contracts (service quality).

• Client satisfaction and reduction in escalations.

• Accuracy of freelancer/vendor database and documentation.

• On-time invoice processing and payment cycle efficiency.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Senior Telecaller job

1. What is the eligibility criteria to apply for this Senior Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Senior Telecaller job?
   Ans: This Senior Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Telecaller job?
   Ans: No, there is no fee applicable for applying this Senior Telecaller job and during the employment with the company, i.e., Dhiantra Technology Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Telecaller role?
   Ans: There is an immediate opening of 2 Senior Telecaller at Dhiantra Technology Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Senior Telecaller job?
   Ans: This Senior Telecaller job has Day Shift.