Contact potential or existing customers to inform them about our products or services.
Answer questions about products or the company.
Ask questions to understand customer requirements and close sales.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation.
Go the 'extra mile' to meet sales quota and facilitate future sales.
Keep records of calls and sales, and note useful information.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills.
Cool-tempered and able to handle rejection.
Microsoft Office Suite
Customer Relationship Management
Persuasion
Time Management
Problem-Solving
Active Listening
Negotiation