Sales Telecaller

JOB DESCRIPTION – TELE SALES EXECUTIVE

Company: Exotica Steel India (Brand: GSP)

Location: Bawana Industrial Area, New Delhi

Industry: Stainless Steel Triply Cookware Manufacturing & Kitchenware Imports (Skimmer / Bottle / Cutlery)

Monthly Turnover: ₹1–1.2 Crore

1. Position Overview

We are seeking a proactive and results-oriented Tele Sales Executive to manage and convert inbound leads generated from IndiaMART and other digital platforms. The role involves direct calling, follow-up, product explanation, lead qualification, order closing, and coordination with dispatch/accounts.

2. Key Responsibilities

1. Handle daily IndiaMART leads (inquiry calls, chats, RFQs).

2. Make outbound calls to potential customers and explain:
   

   • Triply cookware

   • SS kitchenware (skimmer, bottle, cutlery, etc.)

4. Share catalogues, pricing, and product specifications through WhatsApp.

5. Maintain proper follow-up cycle (D0, D1, D2, D3).

6. Convert inquiries into orders with proper negotiation.

7. Record all conversations, comments, requirements in CRM/Excel.

8. Coordinate with production, dispatch, and accounts for order processing.

9. Maintain excellent customer relationships and resolve issues.

10. Achieve monthly sales targets and report daily progress.

11. Support after-sales communication (tracking, complaints, replacement follow-up).

3. Required Skills

• Strong communication & convincing skills

• Excellent WhatsApp & calling etiquette

• Ability to explain technical product details (material, thickness, triply layer, weight, GST, freight, MOQ)

• Fast learner of cookware & kitchenware product line

• Follow-up and negotiation skills

• CRM / Google Sheet / IndiaMART portal knowledge

• Hindi communication must; Basic English preferred

4. Experience

• Minimum 1–3 years experience in tele-sales or B2B sales

• IndiaMART/TradeIndia/ExportersIndia portal experience preferred

• Experience in cookware / utensils / kitchenware category is an advantage

5. Education

• Minimum 12th Pass

• Graduate preferred (B.Com / BBA / BA)

• Computer literacy required (Excel, WhatsApp Business, Gmail)

6. Age & Gender

• Age: 20 to 35 years

• Gender: Female preferred (as tele-sales performance is generally stronger in follow-ups), but male candidates also allowed

7. Salary Range

Based on industry, location, and your turnover of ₹1–1.2 Cr monthly:

• Fixed Salary: ₹15,000 – ₹22,000 per month

• Incentives:
  

  • Based on lead conversion

  • Monthly sales target achievement bonus

  • Extra incentive on triply cookware large orders

Expected Total Earnings: ₹20,000 – ₹30,000 per month (including incentives)

8. Work Timings

• 10:00 AM – 7:00 PM

• 6 days working (Sunday off)

• Location: Bawana Industrial Area, New Delhi

9. Personality Requirements

• Confident speaker

• Polite and patient

• Self-disciplined with consistent follow-ups

• Ability to work under target pressure

• Honest and long-term mindset

10. Why Join Us

• Fast-growing cookware brand (GSP)

• Exposure to both manufacturing + importing product lines

• Professional learning environment

• High incentive opportunity

• Long-term stable sales profile

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Sales Telecaller job

1. What is the eligibility criteria to apply for this Sales Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Sales Telecaller job?
   Ans: This Sales Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Telecaller job?
   Ans: No, there is no fee applicable for applying this Sales Telecaller job and during the employment with the company, i.e., Exotica Steel (india).
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Telecaller role?
   Ans: There is an immediate opening of 2 Sales Telecaller at Exotica Steel (india)
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Sales Telecaller job?
   Ans: This Sales Telecaller job has Day Shift.