The specific duties of a telesales executive include:
generating leads: your primary responsibility is to generate sales leads by reaching out to potential clients and identifying their needs. This involves conducting research, making cold calls and delivering persuasive sales pitches.
meeting sales targets: telesales executives are expected to meet or exceed predetermined sales targets. You consistently work towards achieving your goals, as your performance often directly impacts your earnings and career growth.
building customer relationships: in addition to making sales, you also maintain relationships with existing clients. This includes addressing any issues, providing product or service information, and identifying opportunities for upselling or cross-selling.
maintaining records: accurate record-keeping is crucial for tracking sales leads, customer interactions and overall performance. You ensure that all relevant information is entered into the company's CRM system or other relevant databases.