Sales & Marketing Executive

•             Working Days:                   Monday to Saturday (08:30 AM to 05:30 PM, 8 hours 30 min/day)

               •             Lunch time:                       01:00 PM to 01:30 PM (half hours/day)

Customer Service / Sales Support Responsibilities

 Key Responsibilities

1. Daily Outbound Calls

   • Make a minimum of [e.g., 50–100] calls per day to technicians, dealers, or customers.

   • Follow the call target assigned by the reporting manager.

2. Order & Inquiry Handling

   • Take orders from dealers or customers over the phone.

   • Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).

3. Product Feedback Collection

   • Call technicians/customers to gather feedback on JASTRA products.

   • Record genuine responses and share summaries with the accounts or quality team.

4. Promotion of Schemes & Incentives

   • Share details of ongoing dealer/technician schemes during calls.

   • Motivate technicians to promote or buy JASTRA products.

5. Follow-Up Calls

   • Remind dealers about pending payments or deliveries.

   • Follow up on earlier conversations, service issues, or promised responses.

6. Maintain Call Records

   • Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.

   • Mark follow-up dates if applicable.

7. Lead Generation & Transfer

   • Identify and note any new potential customers or dealer leads.

   • Pass qualified leads to the sales team for conversion.

8. Customer Support & Complaint Handling

   • Listen to customer issues and provide first-level support.

   • Escalate unresolved complaints to the appropriate department.

📋 Working Rules

1. Minimum Call Requirement:

   • Minimum 50–100 effective calls per day must be completed.

   • Calls should be tracked in a shared sheet or CRM.

2. Professionalism:

   • Maintain polite, respectful, and clear communication on every call.

   • No personal or unrelated discussions during working hours.

3. Accuracy in Reporting:

   • Call records must be updated daily before end of shift.

   • Any issues or irregularities must be reported to the supervisor immediately.

4. Confidentiality:

   • Do not share internal data, prices, or customer contact details with anyone outside the company.

5. Phone & Headset Usage:

   • Company devices (if provided) must be used only for official communication.

   • Personal calls during work hours should be limited and only during breaks.

6. Performance Review:

   • Monthly performance will be reviewed based on:

     • Number of calls made

     • Quality of communication

     • Accuracy of reporting

     • Feedback from customers/dealers

Ø  Toll-Free Line Handling

o   Answering general customer queries.

o   Redirecting calls to appropriate departments.

Ø  New Leads (if part of toll-free or order calls)

o   Capturing potential customer interest.

o   Passing leads to the sales or marketing team.

o   Maintaining records of communication.

Ø  Daily Technician Calling – Objective

o   Collect product feedback from field technicians.

o   Promote current schemes, discounts, or offers.

o   Motivate technicians to suggest/push JASTRA products to customers.

o   Build relationships and loyalty.

   Notice Period

In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.

    Leave Policy

               •             Paid Leave: One paid leave per month (can be carried forward).

               •             Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated

only for actual working days.

               •             Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as

absent/half day.

               •             Festival Holidays:

1 day for Raksha Bandhan

1 day for Holi

2 days for Diwali.

Incentives & Growth Opportunities

New Dealer Incentive:

               •             ₹1,000/- will be awarded if a new dealer created by you completes sales of ₹3,00,000/-.

(One-time incentive per dealer)

      We look forward to your valuable contribution and wish you success in your role.

Warm regards,

Authorized Signatory

JASTRA PRODUCTS

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Sales & Marketing Executive job

1. What is the eligibility criteria to apply for this Sales & Marketing Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Narnaul.
3. How many working days are there for this Sales & Marketing Executive job?
   Ans: This Sales & Marketing Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales & Marketing Executive job?
   Ans: No, there is no fee applicable for applying this Sales & Marketing Executive job and during the employment with the company, i.e., JASTRA PRODUCTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales & Marketing Executive role?
   Ans: There is an immediate opening of 1 Sales & Marketing Executive at JASTRA PRODUCTS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Sales & Marketing Executive job?
   Ans: This Sales & Marketing Executive job has Day Shift.