Sales Manager

Job Purpose

The Sales Manager will be responsible for the end-to-end management of inquiries received via online channels (such as IndiaMART, TradeIndia, Google Business, and Social Media). The goal is to ensure rapid response times, provide technical/commercial clarity to prospects, and drive conversion rates to meet monthly revenue targets.

Key Responsibilities

• Lead Management & Conversion:

  • Monitor and manage incoming inquiries from IndiaMART, Google, and other B2B portals in real-time.

  • Conduct initial screening and qualification of leads to identify high-potential buyers.

  • Follow up rigorously via phone, email, and WhatsApp to move prospects through the sales funnel.

• Technical & Commercial Consulting:

  • Understand the customer’s specific requirements and suggest appropriate product solutions.

  • Prepare and dispatch professional quotations, proforma invoices, and commercial proposals.

  • Negotiate pricing and credit terms within company-approved margins.

• Platform Optimization:

  • Maintain an updated company profile on all digital channels to improve lead quality.

  • Monitor "Buy Leads" and "Inquiries" dashboards to ensure no lead goes unattended.

  • Coordinate with the digital marketing team to provide feedback on lead quality.

• Relationship & CRM Management:

  • Maintain accurate records of all interactions in the CRM or lead-tracking database.

  • Manage post-sales coordination for order processing and payment collection.

  • Build long-term relationships with repeat B2B buyers and distributors.

Required Skills & Qualifications

• Experience: 3–5 years of experience in Inside Sales or B2B Sales, specifically handling online inquiries.

• Platform Expertise: Direct experience managing dashboards like IndiaMART Seller Central or similar B2B marketplaces is highly preferred.

• Communication: Exceptional verbal and written communication skills in English and Hindi (knowledge of regional languages like Marathi is a plus).

• Negotiation: Proven ability to handle price objections and close deals in a competitive market.

• Tech-Savvy: Proficiency in CRM software, Microsoft Excel, and digital communication tools.

Performance Indicators (KPIs)

KPIDescriptionResponse TimeTime taken to respond to a fresh inquiry (Target: < 30 mins).Lead-to-Order RatioThe percentage of digital inquiries successfully converted into sales.Revenue TargetTotal monthly/quarterly sales volume generated through online channels.Data IntegrityAccuracy and consistency of lead status updates in the CRM.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.