Tele Sales & Tele Calling
Make outbound calls to potential and existing customers to promote products and offers.
Follow up with interested leads and convert them into successful sales.
Maintain a positive and persuasive tone to effectively convince customers.
Communication & Convincing Skills
Exhibit excellent verbal and written communication skills in Hindi and English.
Build rapport with customers and understand their needs to offer suitable solutions.
Handle objections confidently and close sales with a customer-first approach.
Social Media Engagement
Manage and respond to customer inquiries on WhatsApp, Instagram, and Facebook.
Share product details, promotions, and offers via social platforms to drive conversions.
Ensure timely replies and maintain a helpful and friendly brand voice.
Customer Support & Query Handling
Assist customers by answering their queries related to products, orders, delivery, and returns.
Resolve concerns efficiently while maintaining high levels of customer satisfaction.
Provide accurate product recommendations based on customer preferences.
Customer Relationship Management
Develop and maintain strong relationships with customers through consistent communication.
Ensure a personalized experience to encourage repeat business and referrals.
Keep a record of customer interactions and follow-ups.
Sales Reporting & Coordination
Maintain daily records of calls made, messages sent, and orders closed.
Coordinate with dispatch and back-end teams to ensure timely order fulfillment.
Share feedback from customers with the team to improve services.