Sales Coordinator / Executive

Hiring for Sutherland Global Services

DESIGNATION –Customer Support Executive

LOCATION – Mumbai, Airoli

EXPERIENCE – Minimum 6 months in Telesales and Customer Support (Should be from any BPO sector)

SHIFT – Rotational Night (24/7)

SALARY – 4 to 4.5 LPA maximum

CAB FACILITY – 1 way drop facility available

ROLES AND RESPONSIBILITIES

✅ Roles

1. Sales Role

   • Contact potential customers (via chats or outbound calls or inbound leads) to sell domain names, hosting, and related services.

   • Promote premium domain names and upsell add-ons like hosting, SSL, business email, website builders.

   • Meet or exceed daily/weekly/monthly sales targets.

2. Customer Education

   • Explain what domains are, why they are important for online presence.

   • Educate customers about brand value of owning the right domain (e.g., travelindia.com vs. long complicated names).

   • Advise clients on choosing the best domain extensions (.com, .in, .net, etc.) for their business.

3. Lead Management

   • Identify, qualify, and follow up with potential leads.

   • Maintain CRM records of calls, leads, and sales progress.

4. Customer Relationship

   • Handle objections and answer queries professionally.

   • Build long-term trust with customers so they come back for renewals or other services.

   • Provide after-sales support (renewals, transfers, DNS setup guidance).

5. Market Research

   • Stay updated about domain trends (new TLD launches, premium domain demand).

   • Identify industries or small businesses that may need domain names.

6. Collaboration

   • Work with marketing and product teams to promote special offers.

   • Share customer feedback with management to improve sales strategies.

✅ Key Responsibilities (Daily Tasks)

• Make outbound calls to prospects and existing clients.

• Present, promote, and sell domains & digital products.

• Maintain call scripts but also adapt pitch based on customer needs.

• Negotiate domain pricing (especially for premium domains).

• Process orders, payments, and domain transfers.

• Follow up on renewals and expired domains.

• Report daily sales numbers and progress to the manager.

✅ Skills Needed

• Strong communication & persuasion skills.

• Basic knowledge of domains, hosting, and DNS.

• Confidence in cold calling and handling objections.

• Sales-driven mindset (target-oriented).

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 4 years of experience.

More about this Sales Coordinator / Executive job

1. What is the eligibility criteria to apply for this Sales Coordinator / Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Sales Coordinator / Executive job?
   Ans: This Sales Coordinator / Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Coordinator / Executive job?
   Ans: No, there is no fee applicable for applying this Sales Coordinator / Executive job and during the employment with the company, i.e., Sutherland Global Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Coordinator / Executive role?
   Ans: There is an immediate opening of 50 Sales Coordinator / Executive at Sutherland Global Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Sales Coordinator / Executive job?
   Ans: This Sales Coordinator / Executive job has Night Shift.