Telesales Sales Coordinator / Executive

Sales Coordinator

Location: [Live design& interior]
Department: Sales & Business Development
Reports To: Sales Manager / Business Development Head

Job Summary

The Sales Coordinator supports the sales and business development team by managing client inquiries, preparing proposals, coordinating project discussions, and ensuring smooth communication between clients, designers, vendors, and management. The role is crucial in maintaining excellent customer service and helping convert leads into successful interior design projects.

Key Responsibilities

Sales Support

• Handle incoming client inquiries through phone calls, emails, social media, and website leads.

• Qualify leads and schedule meetings for the design and sales team.

• Maintain and update customer databases .

• Follow up with prospective clients regarding quotations, proposals, and project decisions.

• Support sales executives in achieving monthly and quarterly targets.

Client Coordination

• Act as the primary point of contact for clients during the initial sales process.

• Coordinate meetings, site visits, and design consultations.

• Ensure timely communication between clients and the interior design team.

• Address basic client queries and escalate complex concerns when necessary.

Proposal & Documentation Management

• Prepare quotations, presentations, project proposals, and contracts.

• Maintain records of client communications, approvals, and project documents.

• Track sales pipeline activities and generate reports for management.

• Ensure all paperwork is complete and accurately documented.

Project Coordination

• Coordinate with designers, procurement teams, and vendors to gather project information.

• Assist in tracking project milestones and client approvals.

• Support project handover and customer satisfaction activities.

Reporting & Administration

• Prepare weekly and monthly sales reports.

• Monitor lead conversion rates and follow-up status.

• Maintain filing systems and sales documentation.

• Assist management with market research and competitor analysis.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Interior Design, or a related field.

• 1-3 years of experience in sales coordination, customer service, or business development.

• Experience in interior design, architecture, furniture, or construction industries is preferred.

• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.

Skills Required

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Customer-focused approach with professional etiquette.

• Ability to coordinate with multiple stakeholders simultaneously.

• Attention to detail and documentation accuracy.

• Basic understanding of interior design concepts, materials, and project workflows.

• Strong follow-up and negotiation support skills.

Key Performance Indicators (KPIs)

• Number of leads managed and converted.

• Follow-up response time.

• Accuracy and timeliness of quotations and proposals.

• Client satisfaction during the sales process.

• Achievement of sales support and coordination targets.

Preferred Attributes

• Passion for interior design and home décor.

• Proactive and result-oriented mindset.

• Strong relationship-building skills.

• Ability to work in a fast-paced project environment.

Salary Range: [10k-15k + incentive]
Employment Type: Full-Time

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.