Retention Executive

• Customer Engagement:

  Interacting with customers to understand their needs, address issues, and build relationships. 

• Churn Analysis:

  Identifying patterns and trends in customer behavior to pinpoint reasons for churn and potential at-risk customers. 

• Retention Strategy Development:

  Developing and implementing proactive measures to improve customer satisfaction, engagement, and loyalty. 

• Data Analysis:

  Analyzing customer data to identify trends, predict churn, and measure the effectiveness of retention efforts. 

• Program Implementation:

  Helping to implement and manage retention programs, such as loyalty programs or engagement initiatives. 

• Reporting and Monitoring:

  Tracking key performance indicators (KPIs) like churn rate, customer lifetime value, and customer satisfaction. 

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Retention Executive job

1. What is the eligibility criteria to apply for this Retention Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Retention Executive job?
   Ans: This Retention Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retention Executive job?
   Ans: No, there is no fee applicable for applying this Retention Executive job and during the employment with the company, i.e., Smfg India Credit Company Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retention Executive role?
   Ans: There is an immediate opening of 20 Retention Executive at Smfg India Credit Company Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Retention Executive job?
   Ans: This Retention Executive job has Day Shift.