Telesales Relationship Officer

We are looking for a Relationship Officer to join our team at Innovate Solutions. The Relationship Officer is responsible for building and maintaining strong relationships with customers to ensure a positive customer experience and long-term business growth. The role involves interacting with customers, understanding their requirements, addressing concerns, providing product information, and ensuring customer satisfaction throughout their journey with the company. The Relationship Officer acts as a bridge between customers and various departments to ensure timely support and service.

Key Responsibilities:

• Build and maintain strong relationships with existing and prospective customers.

• Regularly communicate with customers through phone calls, WhatsApp, email, and in-person meetings when required.

• Understand customer requirements and provide appropriate product or service recommendations.

• Handle customer inquiries, complaints, and feedback in a professional and timely manner.

• Conduct follow-up calls to ensure customer satisfaction after sales, installation, or service visits.

• Maintain accurate customer records and update information in the CRM or company database.

• Coordinate with sales, service, and operations teams to ensure smooth customer support and issue resolution.

• Identify opportunities for repeat business, referrals, and customer retention.

• Assist customers with documentation, order tracking, payment follow-ups, and service requests.

• Monitor customer satisfaction levels and report key insights to management.

• Support sales initiatives by nurturing leads and maintaining strong customer engagement.

• Ensure compliance with company policies and maintain confidentiality of customer information.

Job Requirements:

Required Skills

• Excellent communication and interpersonal skills.

• Strong customer service and relationship-building abilities.

• Good problem-solving and conflict-resolution skills.

• Ability to handle multiple customer interactions efficiently.

• Basic computer knowledge, including MS Office, CRM software, email, and WhatsApp Business.

• Strong organizational and follow-up skills.

Qualification & Experience

• Graduate in any discipline; Business Administration, Marketing, or related fields are preferred.

• 1–5 years of experience in customer service, relationship management, sales support, or a similar role.

• Freshers with excellent communication skills may also be considered.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.