Quality Analyst

30,000 - 40,000 /month

Globiva

Somajiguda, Hyderabad

1 - 3 years Experience in Telesales / Telemarketing

Replies in 24hrs

10 Openings

Full Time

Languages: Telugu

Graduate and above

All genders

6 days working | Day Shift

We are looking out for Quality Assurance Analyst
Roles and Responsibilities:

Auditing of calls and complete analysis of service requests.
Sharing One-O-One Feedback with agents based on audits.
Works with Operations team to develop the overall process improvement strategy and quality plan.
Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer’s request.
Highlighting issues as per the quality parameters.
Sharing daily reports & Quality Scores with the team.
Participating in internal & external calibration sessions with Quality/Operations.

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

What is the eligibility criteria to apply for this Quality Analyst job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Hyderabad.
How many working days are there for this Quality Analyst job?
Ans: This Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Quality Analyst job?
Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Globiva.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Quality Analyst role?
Ans: There is an immediate opening of 10 Quality Analyst at Globiva
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
What are the timings of this Quality Analyst job?
Ans: This Quality Analyst job has Day Shift.