•Lead, manage, and motivate the pre-sales team to achieve assigned targets.
•Monitor daily team performance, call activity, lead follow-ups, and conversions.
•Monitor lead quality, response time, follow-up schedules, and lead conversion.
•Guide team members in handling prospective customers and explaining project
details.
•Support the team in explaining project features, pricing, payment plans, offers, and
USPs.
•Coordinate with the sales team to ensure smooth lead handover and site visit
conversions.
•Track and improve site visit bookings and conversion ratios.
•Conduct regular team meetings, performance reviews, and training sessions.
•Analyze CRM data and prepare daily, weekly, and monthly performance reports.
•Motivate team members to achieve individual and team targets.
•Coordinate with the marketing team to monitor lead quality and campaign
performance.
•Build strong relationships with customers and support the team in improving
customer experience.