Outbound Sales Executive

Position Overview:
As a Customer Support, you will be the first point of contact for our customers, assisting them with queries, resolving issues, and providing information about our products or services. You will contribute to building strong relationships with customers by delivering timely and effective support through phone calls, ensuring customer satisfaction.
Key Responsibilities:

- Identify new business opportunities and manage the sales pipeline from prospecting to closing.
- Build and maintain strong relationships with customers, ensuring exceptional service and support throughout the sales process.
- Conduct product presentations and demonstrations to potential clients, showcasing the benefits of our refurbished mobile phones.
- Collaborate with the marketing team to create promotional campaigns and drive lead generation.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Provide regular reports on sales performance, customer feedback, and market insights to management.
- Sharing best practices and enhancing team performance.
 Customer Support: Handle inbound and outbound calls, addressing customer inquiries, issues, or complaints in a courteous and professional manner.
 Problem Resolution: Identify customer issues or concerns and provide effective solutions. Follow up with customers to ensure their problems are resolved satisfactorily.
 Product/Service Knowledge: Maintain a thorough understanding of our products and services to provide accurate and relevant information to customers.
 Record Keeping: Maintain detailed records of customer interactions, inquiries, complaints, and any actions taken using CRM software or call logs.
 Customer Relationship Management: Build and maintain positive relationships with customers, ensuring that each interaction is personalized and contributes to customer loyalty.
 Escalation Handling: Identify issues that require escalation to higher-level support teams or managers, ensuring smooth transitions and resolution.
 Reporting & Feedback: Report common customer issues, trends, or feedback to the management team. Provide suggestions for process improvements.
 Cross-team Collaboration: Work with other departments (such as sales, technical support, etc.) to resolve customer issues effectively and efficiently.

 Excellent communication skills, both verbal and written, with a clear and friendly tone.

 Strong problem-solving abilities and patience in dealing with customers.
 Ability to handle multiple tasks and prioritize effectively.
 Knowledge of customer support best practices.
 Familiarity with CRM software and basic office tools (MS Office, etc.).
 Ability to remain calm and composed in stressful situations.
Desirable Skills:
 Experience in a customer service or support role within [industry/sector].
 Multilingual abilities (if applicable, e.g., fluency in English and another language).
 Previous experience with upselling or cross-selling (if applicable).

For any further details please feel free to call us.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.

More about this Outbound Sales Executive job

1. What is the eligibility criteria to apply for this Outbound Sales Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Outbound Sales Executive job?
   Ans: This Outbound Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Outbound Sales Executive job?
   Ans: No, there is no fee applicable for applying this Outbound Sales Executive job and during the employment with the company, i.e., Jobskafe Hr Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Outbound Sales Executive role?
   Ans: There is an immediate opening of 1 Outbound Sales Executive at Jobskafe Hr Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Outbound Sales Executive job?
   Ans: This Outbound Sales Executive job has Day Shift.